Customer Service/ Call Center - NEEDED ASAP

Location: Santa Rosa
Posted on: November 4, 2024

Job Description:

This Customer Service/ Call Center Position Features:

Title: Customer Service - Call Center

Hours: 10am - 10pm

(Hours may vary as schedule is printed out weekly but HAVE to be open to time range)

Background is required

Hot Buttons:

Customer Service - Call Center Exp.

Tech Savvy

Duties: In a call center environment respond to a high volume of second level incoming calls, handling service requests and customer enquiries, researching account information and partnering with 3rd party contractors to analyze and resolve Home Warranty claims in a timely manner maintaining a high level of customer service - Answer incoming level one calls from customers regarding new claims and existing claims. - Document all calls in the system - Process claims for homeowners and assist with warranty coverage inquiries - Create work items from Claim and/or work orders - Cancel or re-open claims or work orders - Provide homeowners with all relevant information pertaining to the contract, claim or work order - Handle various dispatch activities - Resolve homeowner and contractor scheduling conflicts. - Using established procedures performs assigned tasks. Work is routine and instructions are usually detailed

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Castro Valley , Customer Service/ Call Center - NEEDED ASAP, IT / Software / Systems , Santa Rosa, California