Help Desk Support

Location: Rocklin
Posted on: November 20, 2024

Job Description:

Our Esteemed Client, founded in 1939, is an independent insurance organization that provides a variety of insurance products and services to general business, corporate, governmental, institutional, professional, trade association and individual clients.

SUMMARY:

Respond to Help Desk Trouble tickets submitted by the Rocklin office and the CheetahNet 20+ sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Training staff and orienting them on how to use computer hardware and software systems.

Testing of computers and ensuring that computer systems are functioning properly.

Physically setting up of computers and software system installation for various computer applications and programs.

Identifying and solving any problems that affect computer operating systems.

Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Castro Valley , Help Desk Support, IT / Software / Systems , Rocklin, California