Inside Sales

Location: Union City
Posted on: November 18, 2024

Job Description:

Job Summary

The primary responsibility for the Sales Associate will be to handle day-to-day incoming customer requests including pricing, quotations, spec sheets, product research, etc. Proactively call customers to follow-up on outstanding quotations, invite them to seminars/training, and introduce new products.

Essential Duties and Responsibilities

Manage day to day customer sales requests and provide superb customer service to our walk and call in customers

Email customer quotations, sales specials/promotions, etc.

Provide guidance to our customers on product requirements/applications

Proactively make contact with assigned customers and prospects

Grow existing and new customer accounts

Process orders via our software

Gain knowledge of the products we distribute and learn how/when to apply them

Perform product research with manufacturers to support customer requests

Maintain a current customer/prospect database

Make at least 20 out bound cold calls daily

Establish a one-on-one relationship with assigned customer or prospect

Maintain your open order and quote reports as well as provide information and feedback when requested

Maintain our "will call" shelf and printed pick tickets

Take ownership of advertising company, product displays, and merchandising of products

Assist with merchandising and product displays and ensure our sales floor is stocked and presentable at all times

Attend our weekly sales meeting when they are scheduled

Gain a strong understanding of our industry, our products, market trends and technology

Process RMA's at the direction of the Branch Manager

Verification of outbound shipments (quality check)

Support Branch Manager with Vendor Events and Counter days

Attend industry events when required

Provide market feedback to management when required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.

Education/ Experience/ Position Requirements

At least 2 years of experience in a similar sales role

Excellent communication skills, both oral and written

Positive, assertive person comfortable with building customer relationships

Prior experience with intrusion, fire, IP or networking is preferred

Strong computer literacy within the Microsoft Office suite

Highly organized, motivated and able to maintain professionalism at all times

Aptitude to familiarize yourself with industry knowledge/technology

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Castro Valley , Inside Sales, Sales , Union City, California